Privacy Policy

Last Updated: February 6, 2026

Same Day Appliance Repair, operated by HVAC 777 LLC ("we," "us," or "our"), is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, and share your personal information when you use our services, visit our website at samedayappliance.repair, or communicate with us via phone, SMS, or email.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and home/service address.
• Service Information: Details about your appliance repair needs, service history, appointment dates and times.
• Communication Data: Records of phone calls, SMS messages, and emails exchanged between you and our business.
• Payment Information: Billing details necessary to process payments for our services.
• Website Data: IP address, browser type, pages visited, and cookies when you use our website.

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide appliance repair services.
• Send appointment confirmations, reminders, and service updates via SMS and email.
• Respond to your inquiries and customer service requests.
• Process payments for services rendered.
• Improve our services and customer experience.
• Comply with legal obligations.

3. SMS/Text Messaging

By contacting us or requesting our services, you consent to receive service-related SMS messages, including:

• Appointment confirmations and reminders.
• Technician arrival notifications and updates.
• Follow-up messages regarding your service.

Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

We will not use your phone number to send marketing or promotional messages without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (e.g., scheduling software, payment processors, SMS service providers).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Protection: To protect the rights, property, or safety of our business, customers, or others.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a period of 3 years.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications by replying STOP.

To exercise any of these rights, please contact us using the information below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Same Day Appliance Repair
Operated by HVAC 777 LLC
Website: samedayappliance.repair
Phone: (949) 989-4980